city99 Account & Payment FAQ
Users ask city99 about account setup, identity verification, deposit and withdrawal methods, game rules, bonus terms, security practices, and how our services operate in their region. This page answers the most common questions so you can understand how to register, fund your account, place bets on Liga 1 and other tournaments, and withdraw your balance.
We at city99 have compiled these answers to help you navigate account opening, payment options, and game mechanics without needing to contact support for routine questions. If your question is not covered here, or if you need help with a specific transaction, our support team is available through your account settings. For detailed legal information, please read our terms and conditions and privacy policy
This FAQ covers account and registration, payments and transactions, game rules, and security. Each section groups related questions so you can find answers quickly. Answers reflect our standard practices; individual cases may vary based on your payment method, device, or jurisdiction.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and mechanicsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, data deletion, and jurisdiction notice
We at city99 do not charge deposit or withdrawal fees. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may apply their own fees depending on the transaction type and your account status with them. For example, some banks charge a small fee for transfers to third-party accounts, while e-wallets like mobile banking and local payment may offer fee-free transfers. Check your payment provider's fee schedule before depositing. The amount you request to withdraw is the amount we process; any fees are deducted by your payment provider, not by city99.
To request deletion of your personal data, contact our support team through your account settings and state that you wish to exercise your data-deletion right. We will confirm your identity, review any outstanding bets or balance, and process your request in line with applicable data-protection law and our privacy policyNote that we retain transaction records and KYC documents for a period required by law and for fraud prevention. Once your request is approved, your account will be closed and your personal data will be deleted or anonymised, except where we are required by law to retain it.
We at city99 provide support through your account settings during standard business hours. Response times vary depending on the volume of inquiries. For urgent account issues (such as a suspected unauthorised login or a blocked withdrawal), contact support immediately and provide your account email and a online paymentef description of the issue. We do not offer round-the-clock live chat; however, you can submit a support ticket at any time, and our team will respond within a standard processing window. Check your account settings for the current support hours and contact methods.
Payments and transactions
We at city99 support deposits starting from a minimum amount (typically our welcome offer or equivalent) up to a maximum per transaction. The exact range depends on your payment method: e-wallets like e-wallet, mobile banking, local payment, and online payment have their own transaction limits set by the provider; bank transfers via e-wallet, mobile banking, local payment, online payment, and e-wallet may have higher limits. Check the deposit page in your account for the current minimum and maximum for each method. If you need to deposit a larger amount, you can make multiple transactions. Deposits are processed immediately for e-wallets and typically within one business day for bank transfers.
Our services are available only where local law permits. We operate in jurisdictions where online gaming and sports betting are legal and regulated. If you are unsure whether city99 is available in your region, check our legal notice or contact support. By opening an account on city99, you confirm that you are legally permitted to use the platform in your jurisdiction and that you are responsible for verifying compliance with local law. We do not offer our services in jurisdictions where online wagering is prohibited.
Game rules and mechanics
RTP stands for Return to Player and is a percentage that describes the average amount a slot game returns to players over a very large number of spins. For example, a slot with an means that, on average, for every our welcome offer wagered across millions of spins, the game returns our welcome offer to players and retains our welcome offer as the house edge. RTP is a long-term statistical measure and does not predict individual session results. Short-term outcomes vary widely — you may win or lose significantly in a single session. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP, which is displayed in the game info. RTP does not guarantee profit or predict when you will win.
Bonus offers on city99 may include welcome bonuses for new accounts, reload bonuses for existing users, or loyalty rewards. Typical terms include a wagering requirement (the number of times you must bet the bonus amount before you can withdraw it), a time limit (how long you have to use the bonus), and eligible games (some bonuses apply only to slots, others to all games). Maximum cashout limits may apply, meaning you cannot withdraw more than a certain amount from bonus winnings. Before claiming any bonus, read the full terms in your account to understand the wagering requirement, time limit, and any game restrictions. Bonuses are optional — you are never required to claim a bonus to use city99.
Security and account care
We at city99 use encryption (HTTPS and AES-256) to protect data in transit and at rest. Your password is hashed and never stored in plaintext. We recommend enabling two-factor authentication (2FA) in your account settings so that withdrawals and sensitive changes require a code from your phone. Identity verification (KYC) confirms your identity before your first withdrawal. We monitor accounts for suspicious activity and may temporarily lock your account if we detect unusual login attempts or transactions. Never share your password or 2FA codes with anyone, including city99 staff. If you suspect unauthorised access, change your password immediately and contact support.
If you forget your password, go to the login page and click "Forgot password?" Enter your email address, and we will send you a password-reset link. Click the link in the email, set a new password, and log in. The reset link expires after a set time for security. If you do not receive the email, check your spam folder or contact support. For security, we do not reset your password over the phone or via chat — password resets are always done via email so that only the account owner (who has access to the registered email) can change the password. If you cannot access your registered email, contact support with proof of identity to regain access to your account.
Your username cannot be changed after registration — it is permanent and used to log in to city99. Your email address can be updated in your account settings, but you must verify the new email via a confirmation link before the change takes effect. If you need to change your email for security reasons (for example, if your email account has been compromised), contact support and provide proof of identity. Changing your email does not affect your account balance, bet history, or withdrawal method — only the email address used for login and account recovery.
Withdrawal processing times depend on your payment method and your bank or e-wallet provider. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) typically appear in your account within a standard processing window. Bank transfers to local payment, online payment, e-wallet, mobile banking, or local payment may take one to two business days depending on the receiving bank. We process withdrawal requests during business hours; requests submitted outside business hours are queued for the next business day. Your withdrawal may be delayed if your account fails verification checks or if your payment method has restrictions. Check your account for the status of your withdrawal request. If a withdrawal does not arrive within the expected timeframe, contact support with your withdrawal reference number.