city99 Platform Privacy Notice

This page describes what we collect when you use city99 and how we keep that data protected. We collect personal information — name, email, phone, address, banking details — to verify your identity, process your deposits and withdrawals, and comply with Indonesian financial regulations. We do not sell your data to third parties, and we encrypt all sensitive information on our servers.

Our privacy practice centres on transparency and security. When you create a city99 account, you provide identity data. When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, payment processors receive transaction details. When you use our platform to bet on Liga 1, access Dragon Tiger, or play slots, we log your activity for account integrity and fraud prevention.

We respect your privacy and comply with Indonesian data-protection standards. This notice outlines exactly what we collect, how we use it, and your rights regarding your data on city99.

What Data We Collect on city99

We collect data in several categories. Identity data includes your full name, date of birth, nationality, and photo ID number. Contact data includes your email address and phone number. Address data includes your street address, city (Jakarta, Surabaya, Bandung, Medan, or elsewhere), postal code, and province. Financial data includes your bank account details, e-wallet identifier (for DANA, e-wallet, mobile banking accounts), and transaction history.

We also collect activity data: which matches you bet on, which casino tables you access, which slot games you play, your account login times, and your balance history. We collect this data automatically through our platform logs and analytics systems. We use cookies and similar tracking technologies to understand how you navigate city99, which features you use, and how often you visit.

We collect data directly (when you enter it into city99) and indirectly (through payment processors, identity-verification vendors, and analytics tools). We do not collect sensitive data such as passwords in plaintext — passwords are encrypted immediately upon entry.

How We Use Your Data on city99

We use identity and contact data to verify your account, prevent fraud, and comply with Indonesian financial regulations. We use financial data to process your deposits via local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, and to settle your withdrawals. We use activity data to improve our platform, detect suspicious betting patterns, and send you transaction confirmations and account notifications.

We share your data only with essential third parties: payment processors (who handle local payment, online payment, e-wallet, and bank transfers), identity-verification vendors (who confirm your photo ID), and regulatory authorities (if required by Indonesian law). We do not sell or lease your personal data to marketers, data brokers, or unrelated businesses.

We may use anonymised, aggregated data — stripped of names and identifiers — to analyse market trends, player preferences, and platform performance. For example, we may report that city99 users bet heavily on Liga 1 during league season or that slot-game traffic peaks during holidays like Idul Fitri and Idul Adha. This aggregated data does not identify you.

Data Security and Storage on city99

We keep your data encrypted on secure servers. Identity documents, banking details, and payment information are encrypted using industry-standard protocols (HTTPS, AES-256). Our servers are located in data centres with physical security, access controls, and backup systems.

Our servers may sit outside your jurisdiction — they may be hosted in Singapore, the United States, or another country. This means your data may be processed and stored internationally. By using city99, you consent to this cross-border data transfer and processing. We maintain the same security and privacy standards regardless of server location.

We retain your data for as long as your city99 account is active, plus seven years after account closure to comply with financial record-keeping laws. After seven years, we delete or anonymise your data unless we are required by law to retain it longer.

We encrypt your data in transit and at rest, restrict access to authorised personnel only, and audit our systems regularly to prevent breaches.

Your Rights Regarding Data on city99

You have the right to access your personal data on city99 anytime. Log into your account settings to view your profile, transaction history, and activity logs. You have the right to correct inaccurate data — if your address changed or your email is wrong, update it in account settings.

You have the right to request deletion of your data, though we may retain certain information (identity documents, transaction records) as required by Indonesian financial law. You have the right to restrict our processing of your data in some contexts — for example, you can disable marketing emails by unchecking notification preferences in your account.

You have the right to withdraw consent for non-essential data processing (such as analytics and tracking cookies), though this may limit your city99 experience. You have the right to lodge a complaint with Indonesian data-protection authorities if you believe we have violated your privacy rights.

Cookies and Tracking Technologies

We use cookies to store your login session, remember your preferences, and track your behaviour on city99 for analytics. Essential cookies (for login and session management) are necessary and cannot be disabled. Analytics cookies help us understand which games are popular, which payment methods users prefer, and where users encounter friction on the platform.

You can disable non-essential cookies in your browser settings, though this may affect your city99 experience — for example, you may be logged out more frequently. We do not use third-party cookies to track you across other websites; all our tracking is confined to city99.

Contact and Policy Updates

If you have questions about our privacy practice on city99, contact us through your account settings or email our support team. We will respond to privacy inquiries within five business days. If you wish to request access to your data, request deletion, or lodge a complaint, include "Privacy Request" in your subject line.

Our services are available only where local law permits. Different jurisdictions have different data-protection standards; by accessing city99 from your location, you agree to our handling of your data as described in this notice and in our terms and conditionsFor more information about how we operate, visit our About us page.

We remain committed to protecting your privacy while maintaining the security and integrity of city99. Your trust is essential to us, and we take that responsibility seriously.