city99 Casino & Sportsbook Service Notice

Online gaming and sports betting operate under different legal frameworks across regions. We at city99 provide our platform — football markets, live-dealer tables, slot games, and payment infrastructure — only in jurisdictions where such services are permitted by local law. This notice outlines our service availability, user eligibility, and the legal responsibility that rests with each user.

city99 does not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of city99 comply with the laws of their own jurisdiction. We do not make claims about licensing in any specific country, nor do we represent that our service is legal everywhere.

This page explains our service scope, user obligations, and how to contact us with legal inquiries.

Service Availability and Jurisdiction-Restricted Access

city99 operates as an online gaming and sportsbook platform available where local law permits. Our services include football betting (Liga 1, Piala AFF, Champions League), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

We do not actively market our platform in jurisdictions where online wagering is prohibited. However, we do not employ geofencing or IP-blocking technology to prevent access from restricted regions. Users who access city99 from jurisdictions where such services are illegal do so at their own legal risk. We accept no liability for users who violate their local laws by accessing our platform.

If you are unsure whether city99 is available in your jurisdiction, consult your local legal authority or a qualified legal professional before creating an account or depositing funds.

User Eligibility and Account Requirements

To create a city99 account, you must be of legal age in your jurisdiction and not prohibited by law from using online gaming or sportsbook services. We do not specify a minimum age on our platform — that determination is your responsibility based on your local law.

When you register on city99, you provide personal information (name, email, phone, address) and undergo identity verification (KYC) before your first withdrawal. This verification is mandatory and complies with Indonesian financial regulations. We collect a photo ID and proof of address to confirm your identity and prevent fraud.

By creating a city99 account, you represent that you are legally permitted to use our services in your jurisdiction and that all information you provide is accurate and truthful. If you are not eligible to use city99 in your location, you must not create an account or deposit funds.

Payment Methods and Withdrawal Verification

city99 accepts deposits via Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. All deposits and withdrawals are subject to verification checks to prevent money laundering and fraud.

When you request a withdrawal, we verify your identity and the source of your funds. This process may take one to two business days. We reserve the right to decline a withdrawal if we suspect fraudulent activity or if the withdrawal violates applicable law.

All transactions on city99 are logged and retained for regulatory compliance. We may be required to share transaction data with Indonesian financial authorities or law enforcement if legally compelled to do so.

city99 operates transparently: we verify users, log transactions, and comply with financial regulations in the jurisdictions where we operate.

Data Protection and Privacy

We at city99 collect and store personal data (name, address, phone, banking details, betting history) to operate our platform and comply with financial regulations. Your data is encrypted and stored on secure servers. We do not sell your data to third parties.

We share your information only with payment providers (to process deposits and withdrawals) and with regulatory authorities if legally required. Our full privacy policy is available at Privacy policy and outlines exactly what data we collect, how we use it, and your rights regarding your data.

If you have concerns about how city99 handles your data, contact our support team through your account settings or email us directly.

Prohibited Conduct and Account Suspension

We reserve the right to suspend or close any city99 account that violates our terms or applicable law. Prohibited conduct includes:

• Using city99 from a jurisdiction where online wagering is illegal
• Providing false or misleading information during account registration or verification
• Attempting to manipulate odds, markets, or game outcomes
• Using automated tools or bots to access city99
• Money laundering or other financial crimes
• Harassment or abuse of city99 staff or other users

If we suspend your account, we will notify you of the reason and provide instructions for appealing the decision. Any funds in your account at the time of suspension will be held pending investigation and may be forfeited if illegal activity is confirmed.

Limitation of Liability

city99 provides our platform "as is" without warranties of any kind. We do not guarantee that our service will be uninterrupted, error-free, or free from security vulnerabilities. We are not liable for any losses, damages, or claims arising from your use of city99, including but not limited to:

• Losses from betting or gaming activity
• Unauthorized access to your account
• Technical failures or service interruptions
• Inaccurate odds or market data
• Payment processing delays or failures

You use city99 at your own risk. We recommend reviewing our full Terms and conditions for complete details on liability limitations and dispute resolution.

Contact for Legal Inquiries

If you have legal questions about city99, our service availability in your jurisdiction, or our compliance practices, contact us through your account settings or email our support team. We will respond to legal inquiries within five business days.

For formal legal notices or regulatory inquiries, contact our compliance team directly. All legal correspondence should reference city99 and include your account details (if applicable) and a clear description of your inquiry.

city99 operates under jurisdiction-restricted principles: our services are available only where applicable law permits, and users are responsible for verifying their own compliance. We take data protection, financial security, and regulatory compliance seriously. If you have concerns about our practices, we encourage you to raise them with us directly.