city99Terms of Use

We at city99 operate a platform for sports betting, live-dealer games, and slot entertainment in jurisdictions where local law permits. Our terms outline your rights and responsibilities when you open an account, deposit funds, place bets on Liga 1 or other markets, and withdraw your winnings.

These terms apply to every user on city99. We enforce them consistently to protect your account, your data, and the integrity of our platform. By creating an account on city99, you agree to comply with these terms and any updates we publish. If any term conflicts with your local law, that local law takes precedence in your jurisdiction.

Our services are available only where applicable law permits. If you are unsure whether city99 is accessible in your region, contact our support team before you open an account.

Account Opening and Eligibility on city99

To open an account on city99, you must provide a valid email address, create a password, and verify your identity through our KYC process. We require a government-issued ID and proof of address (such as a recent utility bill or bank statement). This verification protects your account and complies with anti-money-laundering regulations in Indonesia and abroad.

You must be of legal age in your jurisdiction to use city99. We do not knowingly accept accounts from users under the minimum age. If we discover that an account holder is underage, we reserve the right to suspend the account and return any balance to the original payment method.

One person may hold only one active account on city99. If we detect duplicate accounts from the same user, we merge them and investigate for fraud. Multiple accounts used to circumvent our terms will result in immediate suspension.

Account Security and Two-Factor Authentication

You are responsible for keeping your password confidential. We recommend enabling two-factor authentication (2FA) on your account for added security. If your account is compromised, contact our support team immediately. We will investigate and help you secure your account, but we cannot be held liable for unauthorised access if you have failed to protect your password.

On city99, you can reset your password at any time through your account settings. If you forget your password, use the "Forgot Password" link on the login page to reset it via email verification.

Deposits and Withdrawals on city99

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Each payment method has different processing times and fee structures, which we display during the deposit flow. Once your deposit is confirmed, the funds appear in your city99 account balance and are ready to use on Liga 1 markets, Dragon Tiger, Hot Pot slots, or any other service we offer.

To withdraw your winnings, navigate to your account settings and request a withdrawal. You must withdraw to the same payment method you used for your deposit (or to another verified method you have added to your account). Withdrawals are subject to identity verification — if we have not yet verified your account, we will ask for your KYC documents before processing your withdrawal.

All withdrawal requests are reviewed to prevent fraud and money-laundering. We may delay a withdrawal if we detect suspicious activity. If your withdrawal is delayed, we will notify you via email and explain the reason. Once approved, your withdrawal is sent to your payment provider. E-wallet withdrawals typically process within hours; bank transfers may take one to two business days depending on your bank's settlement schedule.

Minimum and Maximum Limits

We enforce minimum and maximum deposit and withdrawal amounts. These limits vary by payment method and are displayed during the transaction flow. Deposit minimums ensure we cover transaction costs; maximum limits protect against fraud and regulatory risk. If you need to deposit or withdraw an amount outside our standard limits, contact our support team to discuss your options.

Betting, Gaming, and Wagering on city99

When you place a bet on Liga 1, Piala AFF, or any other market on city99, your stake is deducted from your account balance immediately. If your bet wins, your payout is credited back to your balance. If it loses, your stake is forfeited. All bets are final — once you confirm a bet, you cannot cancel or modify it.

We offer game information, in-play betting, and multiple markets across football, live-dealer games, and slots. Our odds are set by our risk team based on market data and are subject to change at any time before you confirm your bet. If our system experiences a technical fault that causes an incorrect odds display, we reserve the right to void affected bets and refund your stakes.

We do not allow automated betting, scripting, or use of third-party software to access city99. If we detect such activity, we may suspend your account and forfeit your balance. All bets must be placed manually through the city99 platform.

Bonus Terms and Conditions

We occasionally offer bonuses — welcome offers, reload bonuses, or cashback promotions. Every bonus comes with terms that outline the wagering requirement, time limit, and eligible games. Read the bonus terms carefully before claiming. Some bonuses may not be available to users in certain jurisdictions or payment methods. If you claim a bonus, you agree to its terms and waive any right to dispute them later.

On city99, every transaction is transparent, every bet is final, and every term is designed to protect both you and the platform.

Jurisdiction and Dispute Resolution

Our services are available only where local law permits. If you access city99 from a jurisdiction where online gambling is prohibited, you do so at your own risk. We reserve the right to suspend or terminate your account if we determine you are accessing from a restricted jurisdiction.

If you have a dispute with city99 — for example, a bet you believe was settled incorrectly, a withdrawal that was delayed, or a technical issue — contact our support team through your account settings. Provide as much detail as possible, including the date, time, and specific transaction involved. We will investigate within three business days and respond via email.

If you are not satisfied with our response, you may escalate your dispute. We commit to fair and transparent dispute resolution. However, our final decision on disputes is binding. We do not accept disputes more than 30 days after the transaction in question.

Data Privacy and Account Security

We protect your personal data in accordance with Indonesian data-protection law and international standards. We collect your name, email, phone number, address, and payment information to verify your identity and process your transactions. We do not share your data with third parties except as required by law or to process your payments.

Your account balance, bet history, and deposit/withdrawal records are encrypted and stored securely. We use industry-standard security practices to prevent unauthorised access. However, no system is completely secure. If you suspect a data breach, contact our support team immediately.

For full details on how we collect, use, and protect your data, see our privacy policy

Prohibited Conduct on city99

We prohibit the following conduct on city99:

• Fraudulent account registration (using false identity information)
• Money-laundering or use of city99 to transfer illicit funds
• Abuse of bonuses or exploits of system vulnerabilities
• Harassment, threats, or abusive language toward our staff or other users
• Automated betting or use of third-party software
• Collusion or match-fixing related to any betting market

If we detect any of this conduct, we reserve the right to suspend or terminate your account, forfeit your balance, and report you to relevant authorities if necessary.

Changes to Our Terms

We may update these terms at any time. If we make material changes, we will notify you via email at least 14 days before the change takes effect. Your continued use of city99 after the notification period constitutes acceptance of the new terms. If you do not accept the new terms, you may close your account before they take effect.

For the latest version of our terms and any updates, visit this page on city99. For questions about our terms or your account, contact our support team through your account settings or email us directly. We respond to all inquiries within one business day.